Workplace operations
Tickets, attendance, visitors, and access across all offices · 9:42 AM ET
41
Open tickets
2.4h
Avg first response
94%
SLA compliance
412
Onsite today
37
Visitors today
23
Need review →
Open tickets by office
Open queue
New York14
Charlotte11
London8
Berlin5
Palo Alto3
Action required
View all
MB
Terminated — access active
Marcus Bell · NYC · badge + Fooda
Now
JT
94 days no badge activity
James Tan · Palo Alto
Review
!
3 non-Intapp Fooda accounts
Emails outside @intapp.com
Review
Sample data. Sources: Freshservice (tickets), Brivo (attendance/access), Envoy (visitors), Fooda (CSV), Workday (people).
WR-3391 · Freshservice FS-20933In progressFacilities
Desk monitor flickering on 12th floor
CL
Carla Lewis · 2 days ago
The external monitor at desk 12-114 keeps flickering and cutting out every few minutes. I've tried a different cable but same issue. Hard to work — can someone take a look?
AI
Workplace Copilot AI intake
Classified as Facilities → Display/AV, priority High, office Charlotte. Likely a failing monitor or dock. 2 similar tickets on 12 in the last 30 days (WR-3120, WR-3288) — possible recurring dock issue. Suggested owner: Evan Diamond.
ED
Evan Diamond · 1 day ago
Thanks Carla — swapping the dock and monitor this afternoon. I'll bring a loaner in case the replacement needs ordering.
Requester
CL
Carla Lewis
Charlotte · 12th floor
Assigned to
ED
Evan Diamond
Agent · Charlotte
Auto-routed by office. Charlotte → Evan.
Details
- Category
- Facilities · Display/AV
- Priority
- P2 · High
- Asset
- Dock 12-114
- Created
- Jul 8, 9:14 AM
Freshservice
Synced · FS-20933
Submit a request
Describe what you need — the Copilot fills in the details and routes it for you.
Copilot suggestions
Office: Charlotte
Type: Facilities
Category: Printer coordination
Priority: Medium
Routes to: Evan Diamond
The Copilot classifies and routes; you can always adjust before submitting. Creates a Freshservice ticket on submit.
My requests
Everything you've submitted, with live status.
In progress
Desk monitor flickering
WR-3391 · Facilities · Evan Diamond
2 days ago
Assigned
Guest Wi-Fi for client visit
WR-3402 · Office services · Evan Diamond
6h ago
Submitted
Standing desk request
WR-3410 · Furniture · routing…
1h ago
Resolved
Replace whiteboard markers
WR-3350 · Supplies · closed
last week
EXCEPTION · securityRevoke access
Terminated employee with active access
Why this surfaced
Marcus Bell was marked Terminated in Workday on Jul 8, but still holds an active Brivo badge (last swipe Jul 9, 6:12 PM) and an active Fooda account.
Done
Disable Okta / SSO
IT Services · FS-20418
Open
Deactivate Brivo badge #NYC-04821
Razia Meyer · FS-20419
Open
Remove Fooda membership
Razia Meyer · FS-20420
New
Collect laptop & peripherals
FS-20421
Employee
MB
Marcus Bell
RevOps · New York
Routed to
RM
Razia Meyer
Agent · New York
Linked systems
Brivo#NYC-04821
FoodaNYC Daily $20
WorkdayTerminated
Offboarding · Daniel Okoro
London · Marketing · last day Jul 15 · opened from Workday
Checklist Freshservice
4 of 7 open
Done
Notify manager & schedule exit
FS-20510
Done
Disable Okta / SSO
IT Services · FS-20511
Open
Deactivate Brivo badge
UK team · FS-20512
Open
Reclaim laptop & monitor
UK team · FS-20513
New
Remove from distribution lists
FS-20514
New
Final payroll & benefits
People Ops · FS-20516
Assignment
MG
Maria Goldfinch
Agent · UK
BN
Bic Nguyen
Agent · UK
London, Belfast & Manchester alternate between Maria and Bic. This case went to Maria; the next UK case routes to Bic.
Employee
- Office
- London · 5th
- Work type
- Hybrid
- Manager
- Helen Cross
- Badge
- #LON-1174
People directory
Sourced from Workday · reconciled with Brivo, Envoy & Fooda
ED
Evan Diamond
Workplace · Charlotte · onsite
Active
RM
Razia Meyer
Workplace · New York · hybrid
Active
JT
James Tan
Engineering · Palo Alto · onsite
No badge 94d
MB
Marcus Bell
RevOps · New York · terminated Jul 8
Access active
LP
Lena Park
Design · Remote · remote
No badge (remote)
Remote staff are excluded from attendance and inactive-badge exceptions. Import from Workday CSV; live feed later.
Reports
Export to Excel or PDF · filter by date, office, department, manager
312
Tickets resolved
1.9d
Avg resolution
94%
SLA attainment
71%
Preventive vs reactive
Tickets by category
Export
Facilities128
Office services76
AV / Technology54
Access / Badges38
AI insights
Anthropic
AI
Recurring dock failures on CLT-12
3 tickets in 30 days — suggest replacing batch
AI
NYC visitor no-shows up 18%
Consider a same-day reminder
AI
London SLA risk next week
Event load + 2 agents on PTO
This week's lunch
Jul 6 – Jul 10 · order by 10:00 AM each day
Charlotte · 3rd & 12th
Charlotte orders in-app. External offices (New York, London, Berlin) see their published menu with an "Order on Fooda / Feedr / Uber Eats" button; Lisbon uses the company meal card. Powered by the existing Intapp Catering engine.
Catering
Weekly menus and program membership across offices
Menu status by office
Manage menus
CLT
Charlotte
Native · in-app ordering · 5 days
Published
NYC
New York
External · Fooda
Published
LON
London
External · Feedr
Draft
BER
Berlin
External · Uber Eats
Not set
LIS
Lisbon
Meal card · no menu
N/A
Fooda · NYC CSV import
Reconcile
FD
323 active members
NYC Daily $20 · NYC Admin 100% Off
Synced
!
3 non-Intapp accounts
Emails outside @intapp.com
Review
2
2 former employees active
Terminated in Workday, still on Fooda
Deactivate
318
Verified employees
92%
Weekly participation
Catering runs on the existing Intapp Catering engine, brought into the hub as a module. Fooda reconciliation shares the same people directory as the access-management queue.